NHU N Smp

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Verified Reviewer
| map-marker Scottsdale, Arizona

My order #10989A

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Hello, this is Nhu Nguyen, Modern DEsign Salon owner. I just received my order, which is #10989A, and its wrong. I ordered 6 lash serums and 6 brow serums. But it came only 13 lash serums. Please advice me what to do. I needed the brow serums too! Thank you, i'll for your response. Have a good day!
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Preferred solution: I ordered 6 lash serums and 6 brows but I only got 13 of the lash serums.

User's recommendation: very good products, work on me and my customers

Resolved
NC C Jbs

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Verified Reviewer

Resolved: No Way to Contact Them. No Response to Email.

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Updated by user Aug 23, 2021

Company fixed the issue and I have been provided with full refund. They apologized and refunded right after this review..

Original review Aug 23, 2021
I have lost money purchasing LiLash's product. There is nobody there to honor their money back guarantee. I had an allergic reaction. Don't buy from them. I have no other way to see it except that I've been scammed.
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Loss:
$107
Pros:
  • Fast shipping
Cons:
  • No customer service
  • Do not honor customer service guarantee
  • Allergic reaction

Preferred solution: Full refund

User's recommendation: Do not buy from this company

Mandy G

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Verified Reviewer

Customer service email does not work

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I ordered Lilash serum and it was delivered about 10 days later, then when I opened the bottle, it was empty. There was no serum inside. It was all dry. Then, when I try to email the Support@***.com, the Error message kept me from sending them any email about the issue.
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Loss:
$90
Pros:
  • Works if you ever get the product deivered
Cons:
  • Serum bottle was empty when delivered

Preferred solution: Full refund

User's recommendation: Do not buy from them because there is no customer service if anything goes wrong.

Mandy G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged item

Hello, I ordered Lilash serum (ORDER #5822****) and when it was delivered, when I opened it, the content was empty, all dry. It must have been spilled out during delivery. Please refund or send the undamaged item. Thank you.
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Preferred solution: Deliver product or service ordered

Stephanie S Roj

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Verified Reviewer

Product not working as expected

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I have been using LiLash serum for over 5 years. In the past, I was fairly pleased with your product. I ordered and received a new supply in September of 2020. This tube does Not appear to be working at all. My lashes are thin and fewer in number than before. Did I perhaps get a defective tube of serum? What do you suggest I do. I will not re-order again until I see positive results. Thanks in advance for your attention to this matter. Stephanie Scinta Email: s.scinta@***.com Cell: 515-490-****
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Loss:
$150
Pros:
  • Longer lashes
Cons:
  • No change in lash thickness or number or lashes with this tube

Preferred solution: Let the company propose a solution

1 comment
Guest

This is not Lilash. It's a public complaints site. If you receive any emails from Lilash, in regards to this issue, it's bc you posted your email address here, publicly.

Anonymous
map-marker Des Moines, Iowa

I am not getting good results with the serum which I have been using for 6 years now. Initially, my lashes gre longer and were curly. Now my lashes are much thinner and fewer tan ever.

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My last order was received in September of 2020. I paid $150.00. I would like a full refund of my order. Please reply to my request. Thank you. Stephanie Scinta, 2705 69th St, Urbandale, IA 50322. Cell # is 515-490-****. Email: s.scinta@***.com Thank you.
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MaryJo G Ycc
map-marker Austin, Texas

I want to know if your mascara is water soluble?

I want more information on your mascara. Is it water-soluble?? Please answer my question
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Nancy W Kci

Haven't received package yet! Delvy date shows Wed July 1st.

927489****822454****075881 My shipment hasn't arrived yet. Please let me know when it will be delivered.
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Pros:
  • Works if you ever get the product deivered

Preferred solution: Deliver product or service ordered

Nuala B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

Have not received my product

I ordered my product on the 6th of April and I still have not received it I tried tracking it and it only shows up to the 8th of April its now the 29th whats happened to it
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Loss:
$150

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Phoenix, Arizona

Unable to login to your website

Hi, My name is Rebecca Ramsey. I retailed your product before the company was in ordered not to sell in the US due to a law dispute with Latisse. I was at a trade show in 2019 and learned you won and can again sell in the US. I made an order . I've been on your website and I'm unable to login. I need to make another order. Please let me know how I can get this order through. Thanks I appreciate your attention to this problem. Rebecca
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hazel j Mbt
map-marker Phoenix, Arizona

I got the wrong order..i order lilash and got brow in stead of lash

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we returned the brow and ask you to send me the lash I payed for and have not recived any product or exchange or refund. hazel julian RMA 201902**-**169330. my daughter Bonnie Anderton sent it back for me. my phone number is 385 208 ****. please contact me. Hazel Julian my home address 877 n 100 e. AM. Fork, ut. 84003
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Loss:
$90
Cons:
  • Wrong order you have not replaced my lilash order
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Provo, Utah

Returned wrong order and did not receive replacement of lilash

yes I tried ...the man who I talked to told me the company reveived the product and your employee spilled it. and said that your employee should pay for it... I think the company owes me the lilash I payed you for...HAZEL JULIAN 877 n 100 e American fork, ut 84003..... my daughter Bonnie Anderton returned it for me back in April 2019
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Anonymous

Bought the scam LiLash

My husband bid on the fake LiLash not knowing it was the Scam Product. I have the blue purple color box. Now I must say that I’ve been using it for 5 months & my eyelashes are so long. I do like it very much so I don’t know.
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Reason of review:
Good quality
Anonymous
map-marker Stittsville, Ontario

Lilash - Serum Review from Stittsville, Ontario

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I purchased Demi size.Well I am using it for 5 nights, only on the top eyelashes. I gave already developed dark circles around the eyes. Exactly same happened with Lattisse .So I am assuming there are some medical ingredients in it.Last night actually I woke up with burning, itching eyes.I had to do cold compresses and use eye tears gel, to soothe the irritation. 104.00 vasted. I think I will go to try natural approach, with castor oil and vitamin E . My eyes are still red, irritated.
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Reason of review:
Bad quality
Anonymous
map-marker Marlton, New Jersey

Lilash - Purified Eyelash Serum Review from Marlton, New Jersey

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I purchased li lash from tophatter the online auction and it's trash it does not work I've been using it already over 3 weeks to a month
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Reason of review:
Bad quality
3 comments
Guest

i had the same issue be sure that your aren't using the counterfeit version like i was

Guest

You need to use it for about 6 weeks before you see any difference. I've been using it for years and its fantastic.

you need to persevere then one day you will all of a sudden notice a huge difference.

Guest

I use it and it works fantastically! Lashes have grown; eyebrows too!

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Anonymous
map-marker Auckland, Auckland

Lilash - Serum Review from Auckland, Auckland

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I have used lilash twice. Both times it took between 6-8 weeks, but both times I saw dramatic length all of a sudden. It really does work initially. It gives you about 3 months of improved eyelashes, 1 month of insanely long lashes (where you are asked daily if your lashes are real). BUT heres the part they don't tell you- after this period you are left with none! Both times just as I was about to run out of serum my long lashes disappeared and boom, shortest lashes in the world (my lashes are naturally average in length). Takes a good month for them to come right and I would reccommend getting extensions during this period. ALSO I once bought a serum off of ebay. Dont buy off of ebay. It did not work because it isnt the real thing
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